Create a New Ticket
Review Existing Tickets
My Glue Documentation
Watch: How To Contact IT Simply for the best way to access support

Alternatively, use one of the portals below depending on your requirements

Access your client portals securely

  • Securely Access Your Information – Log in to view case files, reports, and important service related data anytime
  • Manage IT Service Requests – Submit support tickets and track progress through our service desk

New Ticket Portal

Request changes through our automated request portal allowing you to have changes applied immediately - no more waiting for tickets to be allocated, scheduled and completed

Automated Requests Include

  • International Travel Advisory
  • Setup or Remove Out of Office
  • Grant or Revoke Mailbox/Calendar Access
  • Staff Onboarding/Offboarding
  • Create or Remove a Mail Forwarding Rule
  • Change Calendar Permissions
Create a New Ticket

Existing Ticket Portal

Access your support tickets and service requests. Submit new requests and track progress in real time.

Ticket Portal Includes

  • Submit and track support tickets
  • View service request history
  • Real-time ticket status updates
Review Existing Tickets

Documentation Portal

Access all of your documentation which we hold for your organisation

Documented Details

  • Documented Processes
  • List of assets
  • Licence & Software management
  • Network Information
  • Approvals and Site Summary
My Glue Documentation