Ticket Portal
Access your support tickets and service requests. Submit new requests and track progress in real time.
Ticket Portal Includes
- Submit and track support tickets
- View service request history
- Real-time ticket status updates
Watch our HowTo video for accessing support
Alternatively, use one of the portals below depending on your requirements
Access your client portals securely
- Securely Access Your Information – Log in to view case files, reports, and important service related data anytime
- Manage IT Service Requests – Submit support tickets and track progress through our service desk
Request Portal
Request changes through our automated request portal allowing you to have changes applied immediately - no more waiting for tickets to be allocated, scheduled and completed
Automated Requests Include
- International Travel Advisory
- Setup or Remove Out of Office
- Grant or Revoke Mailbox/Calendar Access
- Staff Onboarding/Offboarding
- Create or Remove a Mail Forwarding Rule
- Change Calendar Permissions
Documentation
Access all of your documentation which we hold for your organisation
Documented Details
- Documented Processes
- List of assets
- Licence & Software management
- Network Information
- Approvals and Site Summary